Hey Thrill Seekers,
June was an amazing month for Orlando Attraction Tickets just a month after smashing our previous record for revenue and orders we did it again! With one supplier we were up YOY by 184% an amazing figure which I had to double check a few times to make sure it was correct!
We smashed our previous daily record for orders and revenue twice during the month and saw our total unique visitor count increase by over 20%. A lot of the traffic was down to word of mouth which makes me very happy, we truly do pride ourselves on our customer service and we always try to put the customer first within the constraints of our terms.
Which is why I was delighted to see that after months of me waffling on (Jan, Feb, Mar, Apr, May) about how we had targeted an improvement on our average review score we actually achieved it. For the majority of 2014 we’ve been averaging a score out of 10 of 9.6 which is an excellent result but we’ve been trying to increase it to 9.7, which we achieved at the end of June, the review service is collected by independent review specialist TrustPilot and covers actual verified customers.
For June our dispatch team worked tirelessly, I must give them a special mention as all of them to a man came in on days off, came in early and worked late to make sure we stayed on top of a month that could of got out of hand if not managed correctly. Amazingly they still averaged a dispatch time for our free delivery service of 3-5 working days. A fantastic effort from all the ticket dispatch staff.
At the theme parks
This is where I tell you my terrible sob story, although I’m sure I won’t get much sympathy, I didn’t get any here…
I was very excited when I got my official invite to the VIP preview of the Wizarding World of Harry Potter Diagon Alley. I was set to be one of the first to see the new area, to ride the Hogwarts Express and to sample the thrills of Harry Potter and the Escape from Gringotts the new multi dimensional ride at Universal Studios.
I may have gloated a little around the office, especially to Jamie who has been covering the story for 2 years now. I was feeling very smug and had returned my RSVP with a big “I’ll definitely be there, I can’t wait”…
This is where the sad bit comes in to play (for me).
With a week to go, I hurt my back! For those of you who have ever injured your back you’ll know the searing pain and how its almost impossible to escape it. I’d like to tell you I did it doing something extremely manly like bungy jumping, bear wrestling or saving someone from a perilous situation but in reality I damaged it picking up a towel from the bathroom floor!
So the VIP event of the year that I was so keen to go on and had been slightly bragging about was now out of the question. I further tortured myself by watching all the live webcasts. I’ve got to say the whole area looks amazing if you’re going this year I’m very jealous…
July looks like its going to be another busy month, so once I’ve dried my tears its back to the grindstone.