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Top 5 Questions Asked By Our Customers

Hey Thrill Seekers,

Part of my job at Orlando Attraction Tickets is to help customer’s with any questions or queries they may have. We offer a lot of ticket options and for some, picking the correct ticket bundle can appear pretty daunting.

That’s where our reservations, social and live chat team are here to help. Today though I thought it might be helpful if I posted about the top 5 questions I’m asked, I hope you find this useful.

1.  Do you offer real, gate ready tickets?

This is easily the most asked question we get here at OAT. The answer is yes. Kelly put together a video showing you exactly what your tickets will look like.

2. I have paid my balance off, how long does it take to dispatch my tickets?

Our standard, free UK delivery is despatched within 7 – 10 working days from the balance being paid. If you have purchased our Express Delivery Service, this will guarantee your tickets to be with you within 3 working days.

3. My Disney ticket has a date on the back, is this the expiry date?

The date printed on the back of your Disney ticket (pictured below) is the date that Disney printed those tickets and has nothing to do with the expiry of your ticket. Your Disney Tickets are activated on the first day of use.

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4.  How much is a 1 day ticket to the parks?

Unfortunately we do not offer single day park tickets. This type of ticket is not generally for sale on UK websites. We offer 7, 14 and 21 day Disney tickets and all of our Universal and SeaWorld tickets are valid for 14 consecutive days.

5. Can I book my FastPass for Disney as soon as I have booked my tickets?

To begin booking FastPass options you’ll require your tickets. As soon as they are in your possession you can begin to link your tickets to your Disney account. FastPasses can be booked up to 30 days in advance or if you are staying in a Disney resort they can be booked up to 60 days in advance. You can read more about it here.

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So these are the 5 most asked questions at the moment. If you have any other questions that you would like answering, please feel free to comment below.

Smiles included…

Louise

Orlando Attraction Tickets

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Top 10 Questions Orlando Attraction Tickets Gets Asked

Hey Thrill Seekers,

Purchasing your theme park tickets can seem like a bit of a minefield,KjaK4A1393252739 so many combinations, so many rides you don’t want to accidently miss. Here at Orlando Attraction Tickets we’re here to help every step of the way.

We were the first ticket company to offer a Live Chat facility allowing our customers to speak to us in real time without the cost of a phone call. We also operate a UK based call centre open Monday to Friday 9-6 and 9-1 on Saturdays no question is too big or small, our agents don’t work on commision they are simply here to help.

What I thought might be helpful though is if I listed and answered the top 10 questions we get asked, it might save you sometime 🙂

Q: Do you offer real, gate ready tickets?

A: Yes, we offer real, gate ready theme park tickets. No need to queue to exchange them. Head straight to the turnstile and enjoy your day.

Q: How much do you charge for delivery?

A: Our standard delivery is free of charge. We offer an express delivery which is an additional £10.00 and can be added at the time of booking. We also offer international delivery, costs can vary but range from £10.00.

Q: When should I expect my tickets?

A: With our standard delivery we dispatch tickets in 7-10 working days. Our Express Delivery offers dispatch within 72 hours and our international delivery can take up to 14 working days.

Q: Do you charge for using credit cards?

A: Nope, we never charge for debit or credit cards.

Q: Can I secure my tickets with a deposit?

A: Yes you can, you can secure your tickets with a 25% deposit the balance would be due 8 weeks prior to departure. We also allow you to pay via installments. Check here for more information.

Q: Do your tickets include Disneys My Magic Plus / Fastpass?

A: Yes, all our Disney tickets include the new My Magic Plus features. My Magic Plus is replacing the old fastpass system. Click on the link if you want to know more about Disney’s My Magic Plus?

Q: Can you visit more than one park in a day?

A: All of our major tickets allow you to visit more than one park in a day including

Q: How long do your tickets last?

A: Our tickets (unless otherwise stated, please see terms) are valid for 14 consecutive days.

Q: Can I buy tickets marked for 2014 and use them in 2015?

A: Sorry but no, the tickets are marked with the year they are valid for, so if you purchase 2014 tickets they must be activated by the 31st December 2014.

Q: My tickets state I will require ID?

A: Correct, the major parks (Disney, Universal, SeaWorld etc) do state that the tickets must be accompanied with a valid ID (passport, driving licence etc). Although its rare to be asked, the parks do operate random spot checks, which require you to show your ID, you’ll also need it if you want to purchase alcohol.

So there you go, the top 10 questions we get asked here at Orlando Attraction Tickets. I hope they help.

Smiles included…

Jamie

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