SeaWorld And Aquatica Introduce New Photo Entry System

Hey Thrill Seekers,

You stroll up, you scan your Orlando Attraction Tickets gate ready ticket, you pop your finger in the biometric scanner and in you go…

Well not anymore, in a move to speed up the admission process and eliminate the potential for theft by protecting the ticket from being used by another person SeaWorld and Aquatica are introducing a new photo entry system.

This will involve guests having their picture taken at the entry gates and it, in turn being linked to the unique barcode on their admission ticket. The photo will then appear on all following visits to the parks upon presenting their ticket for entry. This will replace the finger print scan previously used.

seaworld entry

Why the change to a new process?
This new process will allow our Ambassadors to focus  more on our guests’ arrival experience by speeding up  the entry time into the park. A smoother process and
shorter wait equals more time for our guests to enjoy  the park.

How does this new process work?
You will start to see our front gate Ambassadors using new handheld devices to scan tickets and Passes. Upon  the guest’s fist visit, a photo will be taken and stored
for future visits. We request no hats or sunglasses be  worn for accurate identification. This new entry system  will replace the process that required use of the guest’s  index finger.

Which tickets or Passes require the photo?
Photos are required for all Annual Passes, Fun Cards,  and multi-day tickets. Photos are not currently required  for single-day tickets.

Why is a photo required?
The photo is used to verify the guest with their ticket  product, which will eliminate the potential for theft by  protecting your Annual Pass or ticket from being used  by another person.

Does my child need to have their photo taken?
Parent permission is needed for our team to take your  child’s photo. Your child’s photo would be stored locally  and retrieved only upon park entry. If you do not wish to  have your child’s photo taken please inform our team.

What if I decline having my photo taken?
You can choose to bypass having your photo taken.  Instead, you would need to show a photo ID each time  you enter the park. Guests under the age of 14 do not  need to present a photo ID.

Will the photo be printed on my Pass?
No. The photo will be used for internal use only and is  designed to verify the Pass Member or multi-day ticket  holder when they enter the park. It will not require a  new Pass or ticket to be printed.

When will this change take place?
The transition will occur late 2016 through early 2017.

Smiles included…

Jamie

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