Disney has been critised in the past for being slow to embrace modern technology so critics will be pleased to know that Disney are looking at 2012 to launch its new “Next Generation” projects.
Disney plan to allow customers the opportunity to plan their day at the theme park including ride times and reservations from the comfort of their hotel and will use this data to provide suggestions for more activities in the hope of extending revisits while at the same time reducing queuing times.
Walt Disney Parks and Resorts Chairman Tom Staggs said
“…we are currently developing an innovative system that will, in essence, create a version of FASTPASS for their entire Disney vacations. Now we define the guest experience as beginning from the time a potential guest sits down at a computer or picks up a phone to make a reservation. Our new tools will help them better understand all that we have to offer and better plan their time with us. They’ll be able to create a personalized itinerary that gives them the exact Disney vacation they want.
Guests will be able to reserve times for their favorite attractions and character interactions… secure seats at our shows and spectaculars… make dining reservations… and pre-book many other favorite guest experiences – all before even leaving their house.”
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